The Conflict Resolution Toolbox, authored by Gary T. Furlong, provides a comprehensive set of tools and models for analyzing, diagnosing, and resolving conflicts. The book covers various conflict resolution approaches, including negotiation, mediation, and arbitration. It offers practical guidance on assessing the nature and dynamics of conflicts, identifying underlying interests, and designing effective resolution strategies. The Conflict Resolution Toolbox is a valuable resource for business professionals, mediators, and anyone involved in managing conflicts in the workplace or other settings.
