The Conflict Resolution Toolbox, authored by Gary T. Furlong, provides a practical framework for analyzing, diagnosing, and resolving conflicts in a business setting. The book presents various conflict resolution models and maps that can be used to understand the underlying dynamics of conflicts and choose appropriate strategies for resolution. With case studies and step-by-step guidance, this book is a valuable resource for business professionals who want to develop their conflict resolution skills and create a harmonious work environment.
