Crucial Accountability, written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, focuses on holding others accountable for their actions and addressing performance issues. The book provides practical tools and strategies for resolving violated expectations, broken commitments, and bad behavior in a constructive and respectful manner. It emphasizes the importance of clear communication, setting expectations, and providing feedback. With its actionable advice and real-life examples, Crucial Accountability is a valuable resource for anyone looking to improve accountability and address conflicts in the workplace.
