The Conflict Resolution Toolbox, written by Gary T. Furlong, is a practical guide to understanding and resolving conflicts in various settings. The book presents a range of models and maps that can be used to analyze and diagnose conflicts, as well as strategies for resolving them effectively. It covers topics such as communication, negotiation, mediation, and arbitration. With its comprehensive approach and practical tools, The Conflict Resolution Toolbox is a valuable resource for anyone involved in conflict management and resolution.
