The Mediation Process, written by Christopher W. Moore, is a comprehensive guide to the mediation process in conflict resolution. The book provides practical strategies and techniques for facilitating constructive dialogue, managing emotions, and reaching mutually satisfactory agreements. It covers the entire mediation process, from preparation to follow-up, and offers insights into the role of the mediator. With its practical approach and real-life examples, The Mediation Process is a valuable resource for anyone involved in business conflict management.
