The Conflict Resolution Toolbox, authored by Gary T. Furlong, is a comprehensive resource for understanding and resolving conflicts in a business context. The book presents various models and frameworks for analyzing and diagnosing conflicts, as well as practical tools for resolving them effectively. It covers topics such as negotiation, mediation, communication, and problem-solving. With its practical approach and extensive range of tools, The Conflict Resolution Toolbox is a valuable guide for anyone seeking to enhance their conflict management skills in a business setting.
