Crucial Accountability, authored by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, offers practical strategies for holding others accountable in a business environment. The book provides a step-by-step framework for addressing violated expectations, broken commitments, and bad behavior in a constructive and respectful manner. It emphasizes the importance of creating a culture of accountability and offers tools for resolving conflicts and improving performance. With its actionable advice and real-life examples, Crucial Accountability is a valuable resource for managers and leaders seeking to enhance their conflict management skills.
