The Conflict Resolution Toolbox by Gary T. Furlong is a comprehensive resource for understanding and resolving conflicts in a business context. This book provides readers with a range of models and maps that can be used to analyze, diagnose, and resolve conflicts effectively. It covers topics such as power dynamics, communication styles, and negotiation techniques, offering practical tools for conflict resolution. With case studies and step-by-step guidance, The Conflict Resolution Toolbox equips readers with the skills needed to navigate complex conflicts and achieve positive outcomes. Whether you're a manager, team leader, or business professional, this book is a valuable resource for improving your conflict management skills.
