The Conflict Resolution Toolbox is a comprehensive guide that provides a range of models and tools for analyzing, diagnosing, and resolving conflicts. The book covers various conflict resolution approaches, including negotiation, mediation, and arbitration. It offers practical techniques for managing emotions, facilitating communication, and finding creative solutions. With its extensive collection of tools and resources, The Conflict Resolution Toolbox is a valuable reference for anyone involved in conflict resolution and mediation in the business world.
