The Conflict Resolution Toolbox, written by Gary T. Furlong, is a practical resource for professionals seeking to enhance their conflict resolution skills. The book presents a variety of models and tools that can be used to analyze, diagnose, and resolve conflicts effectively. It covers topics such as negotiation, mediation, facilitation, and arbitration. With its comprehensive approach and step-by-step guidance, The Conflict Resolution Toolbox equips readers with the necessary knowledge and techniques to address conflicts in a wide range of business settings.
