The Conflict Resolution Toolbox is a comprehensive resource for understanding and resolving conflicts in a business context. The book provides various models and maps that can be used to analyze and diagnose conflicts, as well as practical tools for resolving them. It covers a wide range of conflict resolution techniques, including negotiation, mediation, facilitation, and arbitration. The Conflict Resolution Toolbox equips readers with the knowledge and skills to effectively manage conflicts and create a positive work environment. Whether you're a manager, team leader, or employee, this book offers valuable insights on how to navigate through conflicts and foster collaboration.
